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SUPPORT

FREQUENTLY ASKED QUESTIONS

How do I submit a tech ticket?


You need help with an existing application or would like to inquire whether our engineering team can customize a solution for your application? Please email tech@eberbachlabtools.com and somone will respond to you within 72 hours.




How can I place an order or speak to someone for more information on a product?


We are ready to help! Office hours are Monday - Friday 9 am to 4 pm EST. You can email orders@eberbachlabtools.com or call us at 734-665-8877




How do I become a distributor?


Interested in offering Eberbach pharmaceutical solutions for sale? Please email us at orders@eberbachlabtools.com




How do I contact Engineering for a custom solution?


Need a specific integration or custom product for your application? Our talented team of in-house engineers are well equipped to help. Please email tech@eberbachlabtools.com





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ABOUT US

Eberbach is an ISO certified Engineering and Manufacturing company located just outside Ann Arbor, MI.  Eberbach has over 175 years of experience in the scientific community, dating back to 1843 when Christian Eberbach opened a pharmacy and began a laboratory supply business for local hospitals and universities. Thirty six years later Eberbach began manufacturing its own line of laboratory equipment beginning the company history of manufacturing sample and material preparation equipment for the scientific community.

Eberbach is well known for its robust products, strong customer service and flexibility to deliver custom solutions to specific applications.

NEW RELEASES

We are constantly learning and practicing continuous improvement, and we are more than happy to share as we go.  Periodically, we send out whitepapers, announce new product offerings, or communicate direct sales discounts.  We do not share your information with anyone.  Subscribe today! 

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